The data
Every indicator in the observatory, with its publisher, reference period, sample and evidence type. Grouped by topic, each one linked to the document it came from.
Sixty indicators, each one a single figure that appears verbatim in the document it links to. No blended averages, no figures without a date, no claims we could not trace to a named publisher.
Where we found a number inside a second document that cites the original, the page says so and the confidence drops to medium. Where a figure is a forecast rather than a measurement, the page says that too.
- Latin American respondents excited about AI98%
Booking.com · April–May 2025 · Latin America
- Cybersecurity readiness gap by property size94%
Booking.com · February–March 2026 · Europe
- Agencies working across four or more booking systems91%
Sabre · April–May 2025 · Global (14 countries)
- Consumers who want to use AI in future travel planning89%
Booking.com · April–May 2025 · Global (33 markets)
- Frequent travellers comfortable using AI for trip planning80%
Travelport · 2024 · Global
- Travel agencies adopting AI80%
Sabre · April–May 2025 · Global (14 countries)
- Travellers who have used AI for trip planning or management~79%
Amadeus · March 2026 · Global
- Travellers who find generative AI results helpful78%
Phocuswright · 2025 · Global
Traveller adoption
14 indicatorsHow many people actually use AI to plan and book travel, and how fast that share is moving.
- 56%US travellers who used AI on at least one tripPhocuswright · First half of 2026 · United States
- 54%US travellers who have used AI to plan a tripSojern · April 2026 · United States
- 67%Consumers who have used AI in some travel contextBooking.com · April–May 2025 · Global (33 markets)
- 51%Consumers using AI for trip planningEuromonitor International · January–February 2025 · Global
- 18%Travellers using generative AI to plan travelAmadeus · 2025 · Global
- ~79%Travellers who have used AI for trip planning or managementAmadeus · March 2026 · Global
- 75%US travellers who intend to use AI for future tripsSojern · April 2026 · United States
- ~25%US travellers using generative AI for trip planningDeloitte · Late 2025 · United States
- 69%Millennials using AI as often as social media for trip planningSojern · April 2026 · United States
- 63%Gen Z using AI as often as social media for trip planningSojern · April 2026 · United States
- 80%Frequent travellers comfortable using AI for trip planningTravelport · 2024 · Global
- 78%Travellers who find generative AI results helpfulPhocuswright · 2025 · Global
- 89%Consumers who want to use AI in future travel planningBooking.com · April–May 2025 · Global (33 markets)
- 6.40×Claude usage index, AustraliaAnthropic · June 2026 · Australia
Discovery and visibility
14 indicatorsAI as a discovery channel: who gets recommended, who gets cited, and who disappears.
- ~50%Travellers who still click through after an AI answerPhocuswright · First half of 2026 · United States
- 56%US travellers who used AI on at least one tripPhocuswright · First half of 2026 · United States
- 24%AI assistants as a trusted travel planning sourceBooking.com · April–May 2025 · Global (33 markets)
- 40%Travellers who discovered a destination via AISojern · April 2026 · United States
- 29%Travellers who changed plans based on AI recommendationsSojern · April 2026 · United States
- 35%Largest travel companies mentioning AI in annual reportsMcKinsey & Company · 2024 annual reports · Global
- 64%DMOs producing AI-formatted contentSojern · 2026 · Global
- 63%Travellers who would use an AI trip planner on a destination websiteSojern · April 2026 · United States
- 25%Travellers less likely to visit a destination site without AI featuresSojern · April 2026 · United States
- 38%Pre-trip AI use for destination researchBooking.com · April–May 2025 · Global (33 markets)
- 25%Travellers who received outdated or inaccurate AI travel informationAmadeus · 2025 · Global
- 69%Millennials using AI as often as social media for trip planningSojern · April 2026 · United States
- 63%Gen Z using AI as often as social media for trip planningSojern · April 2026 · United States
- 22%DMOs offering AI trip planning on their websiteSojern · April 2026 · Global
Trust and autonomy
11 indicatorsEnthusiasm is near-universal; delegation is not. The gap between the two is the real story.
- 6%Consumers who fully trust AIBooking.com · April–May 2025 · Global (33 markets)
- 12%Consumers comfortable with AI making independent decisionsBooking.com · April–May 2025 · Global (33 markets)
- ~6%Travellers comfortable letting AI handle most of their planningAmadeus · March 2026 · Global
- 25–33%Travellers ready to let AI handle a bookingPhocuswright · 2025 · Global
- 42%Consumers who always fact-check AI outputsBooking.com · April–May 2025 · Global (33 markets)
- 42%Consumers who trust travel brands to use AI responsiblyTravelport · 2024 · Global
- 36%Share of consumers classified as AI enthusiastsBooking.com · April–May 2025 · Global (33 markets)
- 32%North Americans who rarely or never trust AI-generated informationBooking.com · April–May 2025 · North America
- 98%Latin American respondents excited about AIBooking.com · April–May 2025 · Latin America
- 80%Frequent travellers comfortable using AI for trip planningTravelport · 2024 · Global
- 25%Travellers who received outdated or inaccurate AI travel informationAmadeus · 2025 · Global
What AI is used for
7 indicatorsThe specific jobs travellers hand to an assistant, before, during and after a trip.
- 60%AI use for researching attractions, restaurants and transportSojern · April 2026 · United States
- 56%AI use for comparing pricesSojern · April 2026 · United States
- 45%In-trip AI use for translationBooking.com · April–May 2025 · Global (33 markets)
- 43%AI use for building and organising itinerariesSojern · April 2026 · United States
- 38%Pre-trip AI use for destination researchBooking.com · April–May 2025 · Global (33 markets)
- 37%Pre-trip AI use for local experiencesBooking.com · April–May 2025 · Global (33 markets)
- 36%Pre-trip AI use for restaurant recommendationsBooking.com · April–May 2025 · Global (33 markets)
Destinations and DMOs
9 indicatorsNational tourism organisations and destination marketers, measured against the travellers they serve.
- 22%DMOs offering AI trip planning on their websiteSojern · April 2026 · Global
- 26%DMOs with a documented AI strategySojern · April 2026 · Global
- 72%DMO leaders who see irrelevance risk within two yearsSojern · April 2026 · Global
- ~40%European NTOs with dedicated AI teams or AI monitoringEuropean Travel Commission · March–April 2025 · Europe
- 64%DMOs producing AI-formatted contentSojern · 2026 · Global
- 63%Travellers who would use an AI trip planner on a destination websiteSojern · April 2026 · United States
- 25%Travellers less likely to visit a destination site without AI featuresSojern · April 2026 · United States
- 41%DMOs increasing digital marketing spendSojern · 2026 · Global
- 6OECD priority areas for responsible AI adoption in tourismOECD · September 2026 · APEC economies
Hotels and accommodation
4 indicatorsAdoption, outlook and the capability gap between chains and independents.
- 70%Tourism businesses already using AIUN Tourism · 2025 · Global
- +25%Projected growth in tourism AI adoption over five yearsUN Tourism · 2025–2030 · Global
- 66%European accommodations expecting positive developmentBooking.com · February–March 2026 · Europe
- 94%Cybersecurity readiness gap by property sizeBooking.com · February–March 2026 · Europe
Airlines, agencies and distribution
8 indicatorsWhere agentic AI is already in production, and the data fragmentation holding it back.
- 80%Travel agencies adopting AISabre · April–May 2025 · Global (14 countries)
- 40%AI-adopting agencies reporting measurable productivity gainsSabre · April–May 2025 · Global (14 countries)
- 91%Agencies working across four or more booking systemsSabre · April–May 2025 · Global (14 countries)
- 52%Executives reporting AI agents in productionGoogle · September 2025 · Global (24 countries)
- 33%US travel executives reporting AI improves personalisationMcKinsey & Company · September 2025 · United States
- ~79%Travellers who have used AI for trip planning or managementAmadeus · March 2026 · Global
- 35%Largest travel companies mentioning AI in annual reportsMcKinsey & Company · 2024 annual reports · Global
- 45%Share of travel venture funding going to AI-enabled startupsMcKinsey & Company · First half of 2025 · Global
Economics
7 indicatorsWhat the shift is worth, where the money moves, and which claims are forecasts rather than measurements.
- USD 1.4tnTravel spending growth attributed to AI-unlocked potentialEuromonitor International · Five years from 2025 · Global
- 45%Share of travel venture funding going to AI-enabled startupsMcKinsey & Company · First half of 2025 · Global
- 951.6mEU guest nights booked via Airbnb, Booking and ExpediaEurostat · 2025 · European Union
- 40%AI-adopting agencies reporting measurable productivity gainsSabre · April–May 2025 · Global (14 countries)
- 41%DMOs increasing digital marketing spendSojern · 2026 · Global
- +25%Projected growth in tourism AI adoption over five yearsUN Tourism · 2025–2030 · Global
- 33%US travel executives reporting AI improves personalisationMcKinsey & Company · September 2025 · United States
Governance, accuracy and risk
6 indicatorsWhat goes wrong: stale answers, unverified claims, and the policy response taking shape.
- 25%Travellers who received outdated or inaccurate AI travel informationAmadeus · 2025 · Global
- 42%Consumers who always fact-check AI outputsBooking.com · April–May 2025 · Global (33 markets)
- 6OECD priority areas for responsible AI adoption in tourismOECD · September 2026 · APEC economies
- 70%Tourism businesses already using AIUN Tourism · 2025 · Global
- 94%Cybersecurity readiness gap by property sizeBooking.com · February–March 2026 · Europe
- 52%Executives reporting AI agents in productionGoogle · September 2025 · Global (24 countries)
Market context
5 indicatorsThe baseline volumes that AI-era percentages are percentages of.
- 1.80bnNights spent in EU tourist accommodation, year to dateEurostat · 2026 year to date, through July · European Union
- 951.6mEU guest nights booked via Airbnb, Booking and ExpediaEurostat · 2025 · European Union
- 93.8mSpain, international tourist arrivalsUN Tourism · 2024 · Spain
- 74.0mItaly international tourist arrivalsOECD · 2024 · Italy
- 6.40×Claude usage index, AustraliaAnthropic · June 2026 · Australia